Complains of excess data charge

The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak body, for consumer representation and advocacy in communications. Lately it has emphasized upon, excess data usage like (Cheap phone and broadband package) bill shock complains and prescribed regular real time billing and pre notification to customers before the end usage stage of data.

Cheapest broadband supplier  like the Telecommunications Industry Ombudsman (TIO) has issued a data, which emphasize on overall decrease in complaints in various sections of service provided (specifically regarding particular mobile coverage) but was questioned by ACCAN on bill shocks complains. The ACCAN has stressed upon the excess data charges shocks to customers and connections in NBN areas issue. It has  emphasized on data bill shock, still continuing after a grand project of the NBN rollout.

The ACCAN asks for a solution to, lasting issues of data bill shock, since telecommunication boom period, on the consumer’s smart phone, tablet or WI-Fi dongle.

Probably, a 14% increase in complaints regarding a lack of SMS usage notifications, for bill information has been symbolized. Consumers are complaining that, they don’t receive notifications or the notifications are delayed in concern to end of data usage, extra data usage or bill payment. This message notification program was specially designed, to get rid of the mobile bill shock. Hence, SMS alerts should be sent to customers,  when the usage, cross or hits 50%, 85% and 100% of their (consumers) mobile usage allowance.

ACCAN also emphasized on, connection delays by NBN rollout. This was focused especially in concern for parts of Kiama, reason being, switching off the existing copper network in May 2014.  Hence, the further solutions are to come to the above situations discussed.

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